At South Perth Dental Surgery, we are committed to providing timely, respectful and high-quality dental care to all patients.
Missed appointments and late cancellations reduce appointment availability for other patients and can affect the clinic’s operations.
This policy has been developed in accordance with the principles of:
Patients may receive appointment reminders by SMS, email or telephone before their scheduled appointment.
Appointment reminders are provided as a courtesy. It remains the patient’s responsibility to attend their appointment or notify the clinic if they need to cancel or reschedule.
Please notify us as soon as possible and provide at least 24 business hours’ notice when cancelling or rescheduling an appointment.
Providing sufficient notice allows us to offer the appointment to another patient who may require care.
Appointments may be cancelled or rescheduled by:
A cancellation may be considered late when:
Late cancellations may incur a $90 cancellation fee.
Appointments involving laboratory work, custom appliances, crowns, veneers, dentures, aligners, implants or other items made externally by a third party may require:
Once laboratory work has commenced or materials have been ordered, the 50% deposit will become non-refundable because these costs have already been incurred by the clinic on the patient’s behalf.
We understand that unexpected situations can occur. Exceptional circumstances will be considered individually, including:
A missed appointment or no-show occurs when a patient:
Repeated missed appointments may result in:
Certain appointments may require a booking deposit, including appointments involving:
Any deposit requirement will be explained before the appointment is booked.
Deposits:
If South Perth Dental Surgery needs to reschedule an appointment because of practitioner illness, an emergency or another unforeseen circumstance, we will notify the patient as soon as possible and offer the next available suitable appointment.
Contact Us
For assistance with cancelling or rescheduling an appointment, please contact:
South Perth Dental Surgery
48 Coode Street
South Perth WA 6151
Phone: (08) 9474 2391
Email: admin@southperthdental.com.au
Any surgical or invasive procedure carries risks. Before proceeding, you should seek a second opinion from an appropriately qualified health practitioner. Results, risks, complications, and recovery time vary significantly between individuals.
